MoonRay adheres to the following policies with regards to Your privacy.
a. "Non-Personal Information" is information that is in no way personally identifiable and that is obtained automatically through Your simple use of the Website with a web browser or the Service.
b. "Personally Identifiable Information" is non-public information that is personally identifiable and obtained in connection with providing a product or service to You. It may include information such as Your name, address, age, telephone number etc.
When You enter the Website, We collect Non-Personal Information such as Your browser type and IP address. Likewise, in order to offer You meaningful products and services and for other reasons, we may collect Personally Identifiable Information about You from the following sources:
a. Information You give us on applications or other forms on the Website and/or Software; or
b. Information You send us via any medium, including, but not limited to email, telephone, and social media interaction; or
c. If You use a mobile device platform to access the Services or communicate with MoonRay /Studio Swali, information transmitted from Your mobile device; or
d. Information from third parties.
Following are briefly ways and means by which information could be collected:
In order to become a user of Services, You may provide us the following information to create an account: name, email address, company name and address, phone number.
MoonRay may request other information from You during or after the registration process that MoonRay uses to provide better and more customised services to You. You acknowledge that this information is personal to You, and by creating an account on MoonRay Website, You may allow others, including MoonRay, to identify You and to allow MoonRay to use Your information in accordance with the Terms.
B. CUSTOMER SERVICE
We collect information when You interact with MoonRay’s customer service in order to accurately categorise and respond to customer inquiries and investigate breaches of our terms.
C. USING THIRD PARTY SERVICES AND VISITING THIRD PARTY WEBSITES
In the course of optimising the Service to Our Users, We may allow authorised third parties to place or recognise a unique cookie on Your browser. Any information provided to third parties through cookies will not be personally identifiable, but may provide general segment information for the enhancement of Your user experience by providing more relevant advertising.
E. WEB BEACONS
F. LOG FILES, IP ADDRESSES AND INFORMATION ABOUT YOUR COMPUTER AND MOBILE DEVICE
Due to the communications standards on the internet, when You visit the Website We automatically receive the URL of the website from which You came and the website to which You are going when You leave MoonRay’s Website. MoonRay also receives the internet protocol (“IP”) address of Your computer (or the proxy server You use to access the World Wide Web), Your computer operating system and type of web browser You are using, your usage patterns, Your mobile device (including Your UDID) and mobile operating system (if You are accessing the Website using a mobile device), as well as the name of Your ISP or Your mobile carrier. MoonRay may also receive location data passed to it from third-party services or GPS-enabled devices that You have enabled. Also, as described above in Section 2.d. MoonRay receives information when You access third-party web pages through the Service. The link between Your IP address and Your personally identifiable information is not shared with third parties without Your permission, except as described in Section 8. ("When We May Disclose Your Information"), below.
MoonRay / Studio Swali use and/or intend to use Personal Information to:
a. Operate and improve the Website;
Provide Users with the Service and other products and services that a User may request or that a User has expressed interest in; Facilitate subscription processing, reviews and analysis; Evaluate User interest and needs in order to improve the Service and make available other offers, products or services; Evaluate the types of offers, products or services We make available to Users and potential Users;
b. Track use of the Services;
c. Provide customer support;
The Website and/or Service may contain links to other Websites. MoonRay is not responsible for the actions, practices, or content of such Websites linked to or from the Website. You understand that such websites may have their own legal documents to which You must agree to prior to using and that We have no control over these legal documents. As always, You understand that it is Your responsibility to verify Your legal use of a website as well as use of information from the website with the corresponding website owner.
MoonRay may combine Non-Personal Information You provide through the Website with information from other users to create aggregate data that may be disclosed to third parties. Aggregate information does not contain any information that could be used to identify You and does not include Your personal contact information.
Except as set forth below or as specifically agreed to by You, MoonRay will not disclose any Personally Identifiable Information as gathered from You on the Website.
b. We may share Personally Identifiable information We collect, as permitted by law, to companies such as credit reporting agencies, or servicing and processing companies, or when required or advised to do so in response to a valid legal requirement to release this information such as a state or federal law, regulation, search warrant, subpoena, or court order; or (2) in special cases, such as in response to a physical threat to You or others, to protect property, or defend or assert legal rights, to defend ourselves in litigation. In the event that We are legally compelled to disclose Your Personally Identifiable information to a third party, We will attempt to notify You unless doing so would violate the law or court order.
Our Website and Service utilises various information security measures such as internet firewalls, an intrusion detection system, encrypted data transmission, and operating procedures to protect Your personal data, accounts, passwords, etc. This information is kept completely separate and confidential, unless You have given someone-else Your user ID and password. As such, You should protect Your user ID and password and NOT share it with anyone. If You believe Your user ID and password have been compromised and You have trouble changing your user ID/password on the Website or within the application, please contact us email@example.com
We treat data as an asset that must be protected against loss and unauthorised access. We employ many different security techniques to protect such data from unauthorised access by members inside and outside the Partnerships firm. We do not recommend transfer of sensitive information (such as credit card number) and bank account details via the Site to other Users. Users are recommended to do so offline, on the phone or via personal emails. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once We receive it. However, "perfect security" does not exist on the Internet. You therefore agree that any security breaches beyond the control of our standard security procedures are at your sole risk and discretion.
You are therefore advised to re-read the Terms of Service on a regular basis. Should it be that You do not accept any of the modifications or amendments to the Terms, You may terminate your use of this Website immediately.
All disputes involving but not limited to rights conferred, compensation, refunds, and other claims through this policy will be resolved through a two-step Alternate Dispute Resolution mechanism.
a. Stage 1: Mediation. In case of a dispute, the matter will first be attempted to be resolved by a sole mediator who is a neutral third party and will be selected at the mutual acceptance of a proposed mediator by both parties. Both parties may raise a name for sole arbitrator and in case both parties accept the proposed name, the said person shall be appointed as sole mediator. In any case the parties are not able to reach a consensus within two proposed mediators, the Partnership Firm reserves the right to decide who the final mediator is. The decision of the mediator is not binding on both parties, however the parties in good faith will attempt to bind by the decision.
b. Stage 2: Arbitration. In case that mediation does not yield a result suitable or preferred by any one of the parties, arbitration may follow, the award of which is binding on both parties. The Arbitration Board shall comprise three members – one appointed by each party and the third member to be nominated by the two appointed members by mutual consent. Arbitration shall be held at Mumbai, Maharashtra, India. The proceedings of arbitration shall be in the English language. The arbitrator’s award shall be final and binding on the Parties. If the dispute cannot be resolved by this two-step Alternate Dispute Resolution mechanism, it shall be referred to the courts at Mumbai, Maharashtra, India.