Returns & Refunds
MoonRay endeavors to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. If you are not happy with your purchase, please see options for returning any of the items.
Yes – you can return all MoonRay products purchased on www.moonray.in within 7 days of receipt of the product.
Please ensure that the item if returned is unused, is in the original packaging and has all the original tags. Once we receive the returned package, the MoonRay team will review the return and based on the jurisdiction we will process the refund.
For all returns the courier charges will be adjusted in the refund amount on actuals charged by the courier service provider.
STEP 1: To initiate your return send us an email with your order number within 7 days of receiving the package on email@example.com
If the number of days exceeds 7 from the date of receiving the package, then the item will not be accepted for a return.
STEP 2: The MoonRay team will revert with an email confirming the return along with a return label.
STEP 3: Pack the garment in its original packaging with all the original tags and a pick-up agent will come to collect the package. Please note if we receive the items in any other packaging, we will not be able to accept the return and the package will be sent back. Please note that we will not accept any returns for items marked as SALE. Our team will be in touch until the return process is concluded.
All our products undergo stringent quality controls through our certified quality assurance teams. However, if you have received a product with a manufacturing defect, we will replace it or refund the cost as long as it has been returned within 7 days of receipt of the package.
Please note that wear and tear in the course of normal use is not considered a manufacturing fault. If you have received a faulty item please email us at : firstname.lastname@example.org with ‘Request for Return’ followed by your Order Number in the subject line. In the email, please do mention the reason for the claim along with images of the damage. We will replace the item if stock is available or refund the amount upon return.
Incorrect / Incomplete Shipping address
We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency and/or the package is refused by the recipient.
We have made every effort to display the colours of our products that appear on MoonRay as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a colour will be completely accurate.
If you purchase an item that has sold out, you will be notified by email as soon as possible and offered a suitable replacement or a full refund.
We do not currently offer an exchange service. If you would prefer items in another colour or size, you will need to return the item as per the process mentioned in point (2).You would then need to place a new order on our website for the items you desire.
Any order placed on our website can be cancelled within 24 hours provided the product has not been shipped to you. If you wish to cancel an order, please send an email at email@example.com requesting a cancellation by stating the order number which you would have received through the email confirmation. Once an order has been shipped, cancellations are not permitted . You may however initiate a return upon receipt of the product within 7 days.
LIST OF NON-RETURNABLE PRODUCTS
a. Custom made and made to order products.
b. Orders placed using store credit.
c. Altered products as per the specifications/measurements provided by you.
d. Products that are purchased in any sale / promotion organized by MoonRay.
e. Products which were identified/marked as non-returnable at the time of purchase.
a. Once issued, your Gift Card is valid for a lifetime.
b. In order to redeem your Gift Card, please use the code on your card during the checkout cart process. A partial use of the gift card is also permitted.
c. Gift Cards can be redeemed against all products on moonray.in
d. However, they cannot be returned or refunded. Gift Cards cannot be redeemed for cash in part or in whole, or converted into credit notes.
e. They cannot be used to purchase another Gift Card.
f. If the order amount exceeds the value of your Gift Card, the remaining balance must be settled at checkout. COD will not be acceptable.
g. If you wish to return products you have purchased using a Gift Card, MoonRay’s & Return Policy will apply.
h. MoonRay is not responsible if your Gift Card is lost, stolen, or used without your permission. We shall not be held responsible for any unauthorised and/or fraudulent purchases made using the Gift Card. We presume that the guest presenting the Gift Card code is the intended beneficiary of the voucher. Hence, we shall not verify whether the person redeeming it is the actual/intended beneficiary of the gift card.
i. MoonRay reserves the right to cancel or reject a Gift Card without prior intimation if we reasonably suspect that the gift code has been utilised or is invalid, or if the guest is not the intended recipient.
j. MoonRay Gift Card is an e-card and no delivery charges apply. However, the standard delivery terms and conditions apply for purchases made with it.
k. This gift card will be governed by the laws of India and disputes, if any, shall be subject to the jurisdiction of courts in India only.